Shipping Policy

Shipping Policy

We ship only within the United States. Standard shipping is free for every U.S. order, and tracking information is provided after shipment.

Orders are normally processed within 1-2 business days, excluding weekends and U.S. public holidays. After dispatch, estimated transit time is 4-6 business days. These timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapotitc.shop or (605) 547-2792. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Business name: canadapooch
Brand name: canadapooch
Email: Support@canadapotitc.shop
Phone: (605) 547-2792
Physical address: 1621 11th St, Rapid City, South Dakota, 57701, United States